Responsible Weight Management Commitment

Aster Responsible Weight Management Commitment 03/07/2026 At Aster, we believe weight management should be safe, clinically responsible and centred on the individual patient. We know that private online weight management has become easier to access. That can be positive when care is delivered properly, but it also means providers have a responsibility to make sure convenience does not come at the expense of clinical safety. Aster was built to provide weight management care with proper clinical oversight, clear communication and responsible prescribing. This is our commitment. 1. We treat weight management as healthcare, not retail Aster is not a retail service for prescription medicines. Our role is not to help as many people as possible access medication. Our role is to assess whether treatment is clinically appropriate, provide safe ongoing care, and say no when treatment is not suitable. A prescription is never guaranteed, and that is why we don’t take payment upfront. Treatment will only be provided where one of our clinicians is satisfied that it is safe, appropriate and in the patient’s best interests. This means every patient is assessed as an individual, with clinical need, suitability, safety and long-term support considered before treatment is approved. We do not view weight management as a simple online transaction, and we do not believe prescription treatment should be presented in the same way as an ordinary consumer product. 2. We do not use pressure-led pricing We do not believe prescription healthcare should be driven by urgency, discounts or sales tactics. Aster does not use: ● first-month offers ● countdown discounts ● limited-time treatment promotions ● subscription traps ● pressure-led pricing ● finance-led messaging to encourage treatment uptake We aim to make our pricing clear before patients commit to care. Flexible payment options may be available at checkout, including Klarna where available, but payment flexibility does not affect clinical decision-making. Patients should only use payment options that are suitable for their own financial circumstances. Patients should be able to make healthcare decisions calmly and with clear information. We avoid first-month offers, countdown discounts, urgency-based promotions and subscription-style pressure because these can encourage people to start treatment before they have fully considered whether it is right for them. 3. We verify clinical suitability Before treatment is considered, patients are asked to provide information about their health, weight, height, medical history and any relevant risk factors. Where prescription treatment is being considered, Aster uses clinical checks to confirm suitability. This may include weight and height verification, identity checks, medical screening, consultation review and follow-up questions where needed. We may decide not to provide treatment if: ● the patient does not meet clinical criteria ● information is incomplete or inconsistent ● there are safety concerns ● another service would be more appropriate ● we cannot verify key information ● treatment is not in the patient’s best interests If treatment is not suitable, we will explain this clearly and, where possible, signpost to safer or more appropriate options. Before treatment is approved, we ask for relevant health information and may carry out additional checks where needed. This helps us confirm that the information provided is accurate, that treatment is clinically appropriate, and that any risks or concerns have been properly considered before a prescribing decision is made. 4. We do not prescribe for cosmetic weight loss Aster does not provide prescription weight-management treatment simply for aesthetic or cosmetic weight loss. Weight management treatment should be considered in the context of health, risk, benefit, safety and clinical need. We recognise that weight can affect confidence and wellbeing, but prescribing decisions must remain clinically appropriate and evidence-based. Weight management treatment should be based on clinical need, not appearance alone. While we understand that weight can affect confidence and wellbeing, our prescribing decisions are based on health, safety, eligibility and expected benefit rather than aesthetic goals or short-term weight loss expectations. 5. We provide clinician-led care Aster is designed around access to clinicians, not questionnaire-only prescribing. Online care can be convenient, but it should still involve proper clinical judgement, clear communication and ongoing review. Our patients can expect: 1. clinical assessment before treatment is approved 2. clear information about suitability and safety 3. regular follow-up where treatment continues 4. the opportunity to ask questions 5. review of progress, side effects and concerns 6. clinical oversight throughout the pathway Aster is built around access to clinicians, not automated or questionnaire-only prescribing. Patients should expect meaningful clinical oversight, the opportunity to ask questions, and regular review throughout their care, especially where prescription treatment is being considered or continued. 6. We support informed decisions Patients should understand what they are choosing before they start. We aim to provide clear information about: ● how the service works ● what checks are required ● what treatment may involve ● possible risks and side effects ● when treatment may not be suitable ● what ongoing monitoring is needed ● how payments, cancellations and refunds work We do not want patients to feel rushed into starting treatment. We want patients to understand how the service works before they commit. This includes clear information about assessment, suitability, possible treatment options, payment, follow-up requirements, side effects, safety checks and situations where treatment may not be appropriate. 7. We prescribe carefully and review regularly Weight management is not simply about starting treatment. Ongoing care matters. Where treatment is prescribed, Aster reviews progress, tolerability, side effects, safety concerns and whether continuing treatment remains appropriate. Treatment may be paused, adjusted or stopped where clinically necessary. Patients are expected to engage honestly with the service, complete requested check-ins, provide accurate information and tell us about any changes to their health, medication or circumstances. Starting treatment is only one part of responsible weight management care. Ongoing review allows us to monitor progress, side effects, safety concerns and whether treatment remains suitable. Where appropriate, treatment may be adjusted, paused or stopped based on clinical judgement. 8. We communicate responsibly Aster does not advertise prescription-only medicines to the public. Our public information focuses on the service, clinical assessment, patient support and responsible weight management. We avoid messaging that encourages people to request a specific prescription medicine. We aim to provide educational content that is accurate, balanced and clinically relevant. Our public information is designed to educate and support patients, not to encourage demand for specific prescription medicines. We focus on the service, clinical assessment, safety, monitoring and responsible care, rather than using advertising that could create unrealistic expectations or pressure people to request treatment. 9. We prioritise safety over conversion Aster is a growing service, but growth should not come at the expense of patient safety. We would rather grow carefully and responsibly than compromise clinical standards to increase prescription numbers. This means we may sometimes decline treatment, request additional information, delay prescribing while checks are completed, or advise that another route of care is more appropriate. Aster is committed to growing carefully and responsibly. We would rather decline, delay or review treatment further than approve care where there are unanswered questions or safety concerns. Clinical judgement will always come before convenience, speed or conversion rates. 10. Our commitment to patients Aster exists to make responsible weight management care easier to access. For us, accessibility means: ● clear pricing ● secure payment options ● proper clinical assessment ● regular clinician contact ● safe prescribing where appropriate ● no subscription traps ● no pressure-led offers ● clear explanations when treatment is not suitable Accessible care does not mean easy access to prescription medicines. It means patients can access safe, supervised, clinically appropriate care without being pressured, misled or rushed. Our aim is to make responsible weight management care easier to access without compromising safety. For us, accessibility means clear pricing, secure payment options, clinician-led assessment, regular support and honest communication - not easy access to prescription medicines without proper clinical oversight. Signed: Vicky Kelidou 03/07/2026 Vasiliki Kelidou GPhC 2209041 MPharm, MSc (Oxon), PIP Director, Clinical Pharmacist, Superintendent Pharmacist, Independent Prescriber VKEL Ltd

Responsible Weight Management Commitment

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